Help page for VBCPS Student Portal

There is no requirement to use Internet Explorer (IE); however, the Portal is based on Microsoft software and there may be features that will not be available with another browser. All of the base functionality works fine with Firefox or Netscape. The AOL, MSN, People PC, Netzero browsers do not work. If you have one of these, make your connection, then minimize and run IE or Firefox to connect. If you are have a dial-up connection, use your provider to access the Internet, then minimize and run IE or Firefox to connect.

For all the below examples, a student's ID will be represented by 012345. Your actual student ID should be substituted anywhere you see 012345. No valid student ID actually starts with 0. Your teacher login ID will be represented by IMTEACH. Your actual network login ID should be substituted anywhere you see IMTEACH.

Suggestions for topics to be included on this help page, can be sent to Suzie Boyce in the Department of Technology.

Microsoft Office 2007 & Vista

We require that students using Microsoft Office 2007 save their files as Office 2003 documents prior to uploading to the student portal.

1. In MS Office 2007, click on File, then choose Save As
2. Choose Save As Word 97 - 2003 file type

Problem: Cannot get logged in at all
All of the following forms of the login name are valid. One may work where another does not with your ISP (Internet Service Provider).

• 012345@vbstudents.com
  IMTEACH@vbschools.com

• vbstudents\012345
  vbschools\IMTEACH

• vbstudents.com\012345
  vbschools.com\IMTEACH

Passwords are case sensitive and may contain upper and lower case letters.

Problem: Typing everything in correctly, still cannot get in
Possible Solution:

1. In Internet Explorer, click the Tools button, and then click Internet Options
2. Click the Security tab, and then click a security zone: Local intranet sites
3. Click the Sites button. If you clicked Local intranet in step 2, click Advanced
4. Add http://studentportal.vbschools.com and http://portal.vbschools.com and to the list of web sites, and then click Add
5. When you are finished adding sites, click Close, and then click OK
6. Close the windows, close IE and try again

If you want to add a website to the list of trusted sites, but the site is not secured (the address begins with HTTP instead of HTTPS), clear the Require server verification (https:) for all sites in this zone check box before adding the address. If that option is selected, you can only add secure websites to the list.

Problem: Changed my password at school and now cannot get in
Possible Solution:

1. Click on Start, click on Control Panel
2. and then double-click User Accounts, click on the Advanced tab, then click on Manage Passwords
3. If you see one of the portal sites listed, highlight the site, and click the Remove button
4. Close the windows, close IE and try again.

Problem: Once logged in, the portal continues to ask for username and password
Possible Solution:

1. In Internet Explorer, click the Tools button, and then click Internet Options
2. Click the Security tab, and then click a security zone: Local intranet sites
3. Click the Sites button. If you clicked Local intranet in step 2, click Advanced
4. Add http://studentportal.vbschools.com and http://portal.vbschools.com and to the list of web sites, and then click Add
5. When you are finished adding sites, click Close, and then click OK
6. Close the windows, close IE and try again.

If you are still experiencing problems, please contact the Virginia Beach City Public Schools Help Desk at helpdesk@vbschools.com. Please provide the following:

1. Employee or Student experiencing the problem,
2. the site URL you are having trouble accessing,
3. and contact information.
   
   

Page Last Modified 2/27/08
	vbschools.com	vbcps.com